At Digibro, we are committed to delivering exceptional service and ensuring a seamless experience for all our customers, merchants, and partners through efficient, fair, and timely resolution.
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Our Commitment to You
At Digibro, we are deeply committed to delivering exceptional service and ensuring a seamless experience for all our customers, merchants, and partners. To reinforce this commitment, we have established a comprehensive Grievance Redressal Policy designed to ensure the efficient, fair, and timely resolution of all concerns brought to our attention.
This policy defines the structured process for lodging, reviewing, and resolving complaints received from customers, merchants, or external stakeholders. It covers all products and services offered by Digibro and aims to strengthen trust, transparency, and satisfaction by addressing grievances through a well-defined escalation mechanism.
Our goal is to maintain a customer-first approach by providing quick and effective resolutions. To achieve this, Digibro has a dedicated support team operating round-the-clock to ensure that any issue reported is acknowledged and resolved promptly.
Three-Tier Escalation Process
Contact Number: 9515161625
Email: support@digibro.in
Response Time: 24 hours acknowledgment
Remarks: Our customer care team is dedicated to resolving your concerns quickly and effectively. Upon receiving a complaint, you will receive an acknowledgment along with a unique ticket number and an estimated timeframe for resolution.
Name: Minkee Debnath
Contact Number: 8885554183
Email: head@digibro.in
Response Time: 2 business days
Remarks: If the resolution provided at Level 1 does not meet your expectations, you may escalate your concern to the Customer Experience Head.
Name: Shubham Ramteke
Contact Number: 9515161623
Email: grievance.officer@digibro.in
Response Time: 2 business days acknowledgment
Remarks: If you feel the outcome at Level 2 is unsatisfactory, you may escalate your case to the Grievance Officer.
Important Guidelines
Before using www.digibro.in (hereinafter referred to as the "Website"), we request you to carefully read and understand the Terms and Conditions.
Your access, browsing, or use of the Website signifies your acceptance of the terms outlined, and you agree to be legally bound by them on your behalf and on behalf of the entity you represent.
If you do not agree with any part of these terms, kindly discontinue using the Website immediately.
These Terms and Conditions apply to all users, including members, merchants, and visitors engaging with the Website. We strongly advise reviewing these terms thoroughly to understand your rights and obligations.
Important: The Grievance Officer serves as the final point of escalation for unresolved complaints. Including the original ticket number is mandatory for escalation at all levels.
How to File a Grievance
To ensure efficient processing of your grievance, please follow these guidelines:
Digibro is committed to maintaining the highest standards of customer service and ensures that every grievance is handled with utmost priority and confidentiality.
Always Available for You
Your satisfaction is paramount, and this policy reflects our commitment to providing responsive, reliable, and accountable support at every level. Your feedback guides us toward improving the overall customer experience continuously.
123 Digital Plaza
Mumbai, India